Effective Conflict Resolution Strategies in Dental Practice – Thursday, January 21, 2021
Category 1 – 3 CE Points
Presenter: Dr. Barry Schwartz
Barry Schwartz recently retired after 16 years, as Assistant Professor at Schulich Medicine & Dentistry, Western University, London Ontario and Course Director for Practice Administration where the focus was on critical thinking, interpersonal-communications and applied ethics. He received his DDS and MHSc in Bioethics from the University of Toronto and his certificate in Alternate Dispute Resolution from York University. Dr. Schwartz was in clinical practice for 25 years. He conducted research projects at Western and has published many articles both nationally and internationally on the subject of dental ethics. He was awarded the Fellowship in Teaching Innovation Research Award at the University of Western Ontario. Dr. Schwartz has been recognized as a Fellow of the Pierre Fauchard Academy and a Fellow of the American College of Dentists for his contributions in dental ethics.
Disputes are inevitable in any business relationship, and dentistry is no exception. When disappointments or disagreements occur and effective communication channels remain open, matters are often rectified in a timely fashion. This can result in a greater sense of mutual respect amongst the parties and prevent similar problems from occurring down the road. It may also transform of the relationship, allowing for greater understanding of the needs and sensitivities of both parties. The net result is a closer, more professional and appreciative relationship with business associates patients and employees. This course will highlight conflict management approaches that do and do not work and will stress the importance of interpersonal communications.
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